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Do I need an estimate before you start drying things out?
Often the amount of the dry out is unknown; however, our pricing is based on a standardized pricing for the industry.
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Will I have mold?
This is a very big concern. Carpet Masters has spent a lot of time and money on education and equipment to become qualified in water damage restoration. In most cases if the drying process can be started fairly quickly, you generally do not need to be concerned with mold.
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Is it okay to keep the equipment running or do I need to do something with it?
The equipment we use is capable of running for months without being shut off. They will not overheat and should be fine. If you hear or smell anything which seems not to be normal, please unplug the equipment in question and call us immediately at 303-441-9555 or 970-498-9555. Our technician will be checking all equipment and dry out progress on a regular basis.
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How do you know everything is dry?
We use very high tech moisture meters designed to specifically check for proper moisture content. We will not repair or cover up any areas, which may still be wet. This is why you have made a good choice to call us, not just a construction company. We are trained and certified in water damage assuring you, the homeowner, of the best quality service and giving you the peace of mind that it will be dried out properly.
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The equipment you have running is making the air feel muggy; can I open a window or door to let in fresh air?
Our equipment is increasing the rate of evaporation causing the air to feel wet. Part of our monitoring process includes checking both conditions indoors and out. If our technicians instruct you to open some windows that may mean the conditions outside will help the drying process; otherwise, with the use of our high tech. Dehumidifiers you will notice much dryer conditions in 24 to 48 hours.
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Will my insurance company cancel me now that I have made a claim?
Because each insurance company is so different, I would advise you to ask your agent or adjuster.
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Will my insurance premium go up now?
Each insurance company has different guidelines. You will need to ask your agent or adjuster.
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What is going to happen with my damaged furniture and or contents?
We will do our best to restore your contents to a pre-loss condition. If we are not able to restore any items we will set them aside to itemized and turned in to your adjuster. Your adjuster will determine coverage according to your policy. DON"T THROW ANYTHING AWAY!
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